F.A.Q
A) Getting Started & Booking
Start with Initial Consultation & Care Planning. We’ll understand your concerns and guide you to the right clinician and next steps.
Yes. If you already know what you need, you can book directly. If unsure, start with an initial consultation.
You’ll receive confirmation details and any pre-session instructions (forms, timing, location/online link).
When available, yes. Availability depends on clinician schedules.
No referral is required.
Appointments are recommended to ensure clinician availability and adequate session time.
A brief summary of your concern, age group, preferred mode (online/in-clinic), and availability helps us match you faster.
Yes—our team can guide you to the right service and clinician based on your concerns.
That’s okay. You can share only basics and discuss the rest privately in session.
Usually yes, subject to clinical suitability and slot availability.
B) What Zenre Is (and Isn’t)
No. Zenre is an OPD mental health & wellness clinic.
No. If there is immediate risk of harm to self/others, contact local emergency services or go to the nearest hospital.
No, Zenre is outpatient (OPD) only.
Zenre is primarily counselling-first. Any medical support is through OPD consultation and referrals when needed.
No. Zenre supports children, teens, adults, couples, and families, with an added specialty focus on women’s mental health.
C) Confidentiality, Privacy & Ethics
Yes, confidentiality is maintained according to professional ethics and applicable laws.
Yes—if there is serious risk of harm, suspected abuse, or legal obligations requiring disclosure.
Not without your consent, except in rare safety/legal situations.
Only if you choose to use insurance or request documents; otherwise, Zenre maintains confidentiality.
Sessions are not recorded without explicit consent.
We follow confidentiality and privacy practices appropriate for clinical care (records access limited to relevant clinical/admin staff).
You can limit details, but for clinical care and documentation, basic identification may be required depending on policy and legal requirements.
D) About Counselling/Therapy
A structured process to understand emotions/behaviours, reduce distress, and build coping skills and healthier patterns.
It can reduce symptoms, improve coping, clarify decisions, and build emotional regulation and communication skills.
No. Early support often prevents problems from becoming severe.
We explore your concerns, history, goals, and create a plan for next steps.
No. Zenre is a non-judgmental, supportive environment.
We help you clarify choices and build skills; we don’t impose decisions. Some sessions may include practical guidance.
Typically 45–60 minutes (varies by service). Confirm at booking.
Depends on goals and severity. Some concerns improve in 6–10 sessions; others take longer. Your clinician will guide you.
Commonly weekly or fortnightly early on; frequency is personalised.
Tell your clinician. We can adjust approach, goals, frequency, or clinician match.
Yes—your comfort matters.
Often yes—small practical exercises to support progress between sessions.
Zenre can provide trauma-informed support where appropriate. Some cases may require specialised trauma modalities or referrals.
E) Psychiatry & Medication
A medical doctor specialising in mental health who can diagnose and prescribe medication when needed.
No. Zenre is counselling-first; medication is considered only when clinically indicated.
Based on symptom severity, duration, functional impairment, risk factors, and response to counselling.
Yes. Many people improve with therapy alone.
Sometimes, but combined care often works best depending on your situation.
Some medicines can carry dependence risk; many do not. Your psychiatrist will explain benefits/risks clearly.
Appropriate medication aims to reduce symptoms and improve functioning, not change who you are.
Varies widely. Your psychiatrist will review and decide with you over follow-ups.
Yes—only under clinical guidance and safe monitoring.
F) Children & Adolescents
Yes—age-appropriate care is available.
When clinically helpful and age-appropriate. We balance child privacy and caregiver guidance.
We use age-appropriate methods, rapport-building, and caregiver input.
We offer screening and guidance; full diagnostic pathways may include structured assessment and collaboration/referral when needed.
Yes, through counselling, behavioural strategies, and caregiver guidance.
Yes—parent guidance and family counselling are available.
We can screen, guide, and coordinate referrals for comprehensive evaluation if needed.
G) Couples & Family
A structured process to improve communication, reduce conflict cycles, rebuild trust, and strengthen connection.
No. The therapist supports fairness, safety, and constructive change.
Often yes, but sometimes individual sessions may be recommended as part of a plan.
Individual counselling can still help you manage the situation and make healthier choices.
Yes, within an ethical clinical framework.
Sessions involving family members to improve communication, boundaries, routines, and emotional safety at home.
Yes. Parent guidance can also be included.
H) Women’s Mental Health (Specialty)
Yes—women’s mental health is a specialty vertical within Zenre’s full-spectrum clinic.
Yes—support is available for baby blues vs postpartum depression/anxiety, overwhelm, intrusive thoughts, identity transitions, and relationship strain.
Yes. Many new parents experience distressing thoughts; support is confidential and non-judgmental.
Yes—structured tracking and coping plans are available, with medical coordination if needed.
I) Assessments & Screening
Structured tools and evaluations that clarify symptoms and guide the right care plan.
Not always. Assessments are recommended when clarity is needed.
Screening for anxiety/depression, ADHD screening, behavioural/emotional assessments, and clinical evaluations.
Depending on the assessment type. Some include structured feedback; full reports may depend on clinical context and policy.
Some screenings can; others require in-person evaluation. We’ll advise.
J) Online Sessions (Teleconsultation)
Yes, for many concerns.
For many issues, yes—when clinically suitable and with privacy maintained.
Stable internet, a private space, and a device with audio/video.
We’ll reconnect or reschedule based on clinic policy.
Sometimes, based on age, suitability, and caregiver support.
K) Neurology Collaboration & Referrals (When Needed)
Some symptoms can overlap or have medical contributors. We coordinate referrals when indicated.
Zenre may have visiting/associated specialists or referral partnerships depending on availability. We coordinate as needed.
No—Zenre can continue counselling/therapy while referrals are coordinated.
L) Costs, Payments & Policies (Add your actual policy details)
Fees vary by service and clinician. Please contact the team for the latest fee schedule.
79. Yes we accept UPI/cards/bank transfer; confirm with the team.
If packages are available, the team will share options.
Cancellations/reschedules may have a time window. Confirm current policy at booking.
Session time may reduce to accommodate schedule; confirm clinic policy.
M) Safety, Risk & Crisis
If you are at immediate risk, contact local emergency services or go to the nearest hospital. You can also inform Zenre for urgent guidance and next steps.
Zenre is OPD and not an emergency service. We can guide you to appropriate urgent resources and next steps.
Seek emergency help immediately and do not leave them alone if risk is imminent.
N) Outcomes & Expectations
Some feel relief quickly; sustainable improvement often takes consistent sessions and practice.
Yes. We build relapse-prevention strategies and maintenance plans.
Yes—many people choose monthly/quarterly check-ins.
We prioritise and treat in a structured sequence as part of your care plan.
O) Practical Questions
Any relevant medical history, prior prescriptions (if any), and a brief list of concerns/goals.
Yes, if clinically appropriate and with your consent.
Depending on clinician availability. Ask the team.
Many clinics support privacy protocols; confirm your preference while booking.
If offered, Zenre can support workplace wellbeing sessions and programmes.
P) Documentation, Letters & Legal
Only when clinically appropriate and as per ethical guidelines.
Such documentation may require specific evaluation and may not be available in all cases.
Your clinician can guide based on clinical appropriateness and policy.
Yes, with your written consent and as per policy.
Q) Clinic Standards & Quality
By using evidence-based methods, ethical guidelines, confidentiality standards, and structured care planning with follow-ups.
Yes, where clinically relevant and with patient consent, to ensure continuity.
Yes—this is a core part of Zenre’s approach.